GRI Index

GRI Index

Brambles has self-assessed its Application Level as an ‘A’, in line with GRI guidelines. A table outlining the Application Levels can be found here.

Reported

Partially reported

Not reported

Not material

GRI DISCLOSURES AND INDICATORS

STATUS

LINKS TO INFORMATION

1. PROFILE

1.1	Statement from the most senior decision maker of the organisation		Annual Report – Letter from the Chairman & CEO
1.2	Description of key impacts, risks, and opportunities		Sustainability section

2. ORGANISATIONAL PROFILE

2.1	Name	About Brambles
2.2	Primary brands, products and services	About Brambles
2.3	Operational structure	About Brambles
2.4	Location of organisation’s headquarters	Contact and Locations
2.5	Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report	Boundaries in Sustainability Review CHEP IFCO Recall
2.6	Nature of ownership and legal form	Corporate Governance
2.7	Markets served and type of customers	About Brambles
2.8	Scale of the organisation, including:
	Number of employees;	Sustainability – People
	Net revenues;	Annual Report
	Total capitalisation;	Brambles' total market capitalisation as at 30 June 2012 was A$9.58 billion
	Quantity of products or services provided; and	About Brambles Sustainability – Customer
	Total assets;	Annual Report
	Beneficial ownership; and	Annual Report
	Breakdowns by country/region of the following:
	Sales/revenues by countries/regions that make up 5 percent or more of total revenues;	Annual Report
	Costs by countries/regions that make up 5 percent or more of total revenues; and	Annual Report
	Employees.	Annual Report – Sustainability Review Sustainability – People
2.9	Significant changes during the reporting period regarding size, structure, or ownership	The reporting scope covered in FY12 has not changed significantly from the last year. Brambles took majority control of IFCO on 31 March 2011.
2.10	Awards received	Listed throughout the sustainability section and on CHEP's website.

3. REPORT PARAMETERS

REPORT PROFILE
3.1	Reporting period	1 July 2011-30 June 2012
3.2	Date of most recent previous report	Annual Report 2011 - Sustainability Section
3.3	Reporting cycle	Financial year, 1 July-30 June
3.4	Contact point for questions	Director, Sustainability sustainability@brambles.com
REPORT SCOPE AND BOUNDARY
3.5	Process for defining report content, including:
	Determining materiality;	Annual Report – Key Sustainability Topics
	Prioritising; and	Annual report – Key Sustainability Topics
	Identifying stakeholders.	Sustainability – Stakeholder Engagement
3.6	Boundary of the report	The Sustainability Review covers Brambles’ CHEP and Recall sites for the financial year ended 30 June 2012. Information on companies acquired by Brambles during the year (eg, Unitpool, CAPS, JMI, Paramount Pallet), as well as IFCO (majority control acquired on 31 March 2011) has not been included, with the exception of information provided from IFCO to identify key sustainability issues, participation in the Brambles Employee Survey (BES) and other specific issues detailed throughout the review. As integration of the recently acquired businesses into the new organisational structure of the three pooling solutions segments of Pallets, Reusable Plastic Crates (RPCs) and Containers continues, Brambles expects to collect data for all owned entities in its new online data collection system, iCARE, in FY13. The review does not include data from any service centre operated by a third party, with the following exceptions: an estimation of emissions associated with third-party operated service centres operated on CHEP’s behalf and transportation associated with balancing its pallet pool; and CHEP’s purchase of wood pallets in Europe from suppliers that use chain of custody certified lumber. In all other cases CHEP purchases the lumber used in the manufacturing and repair of CHEP pallets.
3.7	Any specific limitations on the scope or boundary of the report	Refer to 3.6
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities	Refer to 3.6
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques	Sustainability – Data measurement and explanations
3.10	Explanation of the effect of any re-statements of information provided in earlier reports and the reasons	Sustainability – Data measurement and explanations
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods	The reporting scope covered in FY12 has not changed significantly from last year.
GRI CONTENT INDEX
3.12	Table/list identifying the location of the standard disclosures in the report	Here
ASSURANCE
3.13	Policy and current practice with regard to seeking external assurance for the report	During the Year, Brambles engaged KPMG to provide limited assurance on Brambles’ adherence to the GRI principles for defining content (being: materiality, stakeholder inclusiveness, sustainability context and completeness) and selected indicators, which include greenhouse gas emissions of pallets, lumber purchases subject to chain of custody and gender diversity. The selected indicator data covered by KPMG’s limited assurance opinion contained in the review are identified by an asterisk. KPMG issued an unmodified opinion on 27 August 2012. KPMG’s statement of limited assurance can be found here. KPMG will report key observations and recommendations on its findings to Brambles in the first quarter of FY13 for consideration by Brambles’ Sustainability Committee, which is a management committee. Brambles has developed an assurance implementation plan that will increase its assurance coverage to include more indicators and the remaining parts of the Pallets segment (under the IFCO Pallet Management Services (PMS) and Paramount Pallet brands in the Americas region), the RPCs segment, the Containers segment and Recall over a three-year period. Key observations made during this period will inform and shape the assurance process as it progresses.

4. GOVERNANCE, COMMITMENTS, AND ENGAGEMENT

GOVERNANCE
4.1	Governance structure of the organisation, including committees under the Board responsible for specific tasks	Corporate Governance
4.2	Indicate whether the Chair of the Board is also an executive officer	Brambles has a Non-executive Chairman
4.3	The number of members of the Board that are independent and/or non-executive members	Annual Report
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the Board	Corporate Governance and Sustainability – Stakeholder Engagement
4.5	Linkage between compensation for members of the Board, senior managers and executives and the organisation’s performance (including social and environmental performance)	Annual Report
4.6	Processes in place for the Board to ensure conflicts of interest are avoided	Annual Report
4.7	Process for determining the qualifications and expertise of the members of the Board for guiding the organisation’s strategy on economic, environmental, and social topics	Annual Report
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance	Code of Conduct and Constitution
4.9	Procedures of the Board for overseeing the organisation’s identification and management of economic, environmental and social performance	Corporate Governance
4.10	Processes for evaluating the highest governance body’s own performance	Annual Report
COMMITMENTS TO EXTERNAL INITIATIVES
4.11	Explanation of whether and how the precautionary approach or principle is addressed (Article 15 of the Rio Principles)	Brambles does not explicitly reference the precautionary approach in its risk management framework. Sustainability – Governance
4.12	Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or endorses	Risk Management in Corporate Governance section on the website (AS/NZS 4360) Sustainability – Governance
4.13	Memberships in associations and/or national/international advocacy organisations	Brambles is a member of the Business Council of Australia (BCA), but representations by the BCA may or may not reflect Brambles' position on specific public policy issues. Brambles and its businesses have memberships with numerous industry forums and associations. The CHEP website lists associations and memberships.
STAKEHOLDER ENGAGEMENT
4.14	List of stakeholder groups engaged by the organisation	Sustainability – Stakeholder Engagement
4.15	Basis for identification and selection of stakeholders with whom to engage	Sustainability – Stakeholder Engagement
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	Sustainability – Stakeholder Engagement and Key Sustainability Topics
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting	Key Sustainability Topics

5. MANAGEMENT APPROACH AND PERFORMANCE INDICATORS

ENVIRONMENTAL - MANAGEMENT APPROACH		Sustainability – Environment
ENVIRONMENTAL PERFORMANCE INDICATORS
ASPECT: MATERIALS
EN1	Materials used by weight or volume	Sustainability – Environment
EN2	Percentage of materials used that are recycled input materials	Sustainability – Environment and Annual Report – Sustainability Review
ASPECT: ENERGY
EN3	Direct energy consumption by primary energy source	Sustainability – Environment
EN4	Indirect energy consumption by primary source	Sustainability – Environment
EN5	Energy saved due to conservation and efficiency improvements	Sustainability – Environment Annual Report – Sustainability Review and CHEP website
EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives	Sustainability – Environment Annual Report – Sustainability Review and CHEP website
EN7	Initiatives to reduce indirect energy consumption and reductions achieved	Sustainability – Environment Annual Report – Sustainability Review and CHEP website
ASPECT: WATER
EN8	Total water withdrawal by source	Sustainability – Environment and Annual Report – Sustainability Review
EN9	Water sources significantly affected by withdrawal of water	Brambles recognises that water is a precious resource and in many areas of its operations water supply is crucial for the environment and the community. Brambles believes it has a responsibility to use water wisely. For this reason, Brambles' business units established processes to collect data on water usage and waste.
EN10	Percentage and total volume of water recycled and reused	Brambles recognises that water is a precious resource and in many areas of its operations water supply is crucial for the environment and the community. Brambles believes it has a responsibility to use water wisely. For this reason, Brambles' business units established processes to collect data on water usage and waste.
ASPECT: BIODIVERSITY
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Brambles primarily operates in commercial and industrial areas. This minimises the impact of our operations, since these areas are designed for such use.
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas	Sustainability – Environment
EN13	Habitats protected or restored	Sustainability – Environment
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity	Sustainability – Environment Sustainability – Community
EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk	Sustainability – Environment and Sustainable Lumber Sourcing in the Sustainability Review – Annual Report
ASPECT: EMISSIONS, EFFLUENTS AND WASTE
EN16	Total direct and indirect greenhouse gas emissions by weight	Sustainability – Environment
EN17	Other relevant indirect greenhouse gas emissions by weight	Sustainability – Environment
EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved	Sustainability – Environment Sustainability Review - Annual Report and CHEP website
EN19	Emissions of ozone-depleting substances by weight	Sustainability – Environment
EN20	NO, SO and other significant air emissions by type and weight	Brambles does not currently collect this data and is not aware of any material issues with these air emissions. It is investigating its operations for possible inclusion in the medium-long term, if quantities are measurable with current techniques.
EN21	Total water discharge by quality and destination	Brambles recognises that water is a precious resource and in many areas of its operations water supply is crucial for the environment and the community. Brambles believes it has a responsibility to use water wisely. Water discharges from CHEP, Recall and IFCO facilities are equivalent to sanitary wastewater and are not considered material.
EN22	Total weight of waste by type and disposal method	Sustainability – Environment and Annual Report – Sustainability Review
EN23	Total number and volume of significant spills	Brambles had no significant spills during the year.
EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII and percentage of transported waste shipped internationally	In FY12, CCC handled hazardous wastes on behalf of its customers, including solid NOS (chlorine, sulphur), a class 9 waste, resulting from cleaning residue from its intermediate bulk container catalyst bins used in the packaging of petrochemical refining products. CCC uses a third party to dispose of its hazardous waste, where it is used as a fuel source, replacing coal and natural gas in cement kilns. This is a safe and effective method of recovering energy from waste and conserving natural resources. Waste is normally processed and destroyed within five to six days of receipt, confirmed by a certificate of disposal. The empty metal containers used to transport the waste are processed through container decontamination, with a certificate of recycling issued to CCC for the containers or volume of metal recycled. CCC is considered a large quantity generator and reports waste summaries to relevant environmental departments as required.. No waste fitting this criteria was shipped internationally by Brambles businesses during FY12.
EN25	Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation’s discharges of water and runoff	Brambles recognises that water is a precious resource and in many areas of its operations water supply is crucial for the environment and the community. Brambles believes it has a responsibility to use water wisely. Water discharges from CHEP, Recall and IFCO facilities are equivalent to sanitary wastewater and are not considered material.
ASPECT: PRODUCTS AND SERVICES
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation	Sustainability – Customer and Sustainability – Environment
EN27	Percentage of products sold and their packaging materials that are reclaimed by category	Sustainability – Environment and Sustainability – Customer
ASPECT: COMPLIANCE
EN28	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations	No significant fines or non-monetary sanctions for non-compliance in FY12.
ASPECT: TRANSPORT
EN29	Significant environmental impacts of transporting products and other good and materials used for the organisation's operations and transporting members of the workforce	Sustainability – Environment and Annual Report – Sustainability Review– Transport Impacts
ASPECT: OVERALL
EN30	Total environmental protection expenditures and investments by type	Sustainability – Environment Sustainability – Community
SOCIAL PERFORMANCE INDICATORS
HUMAN RIGHTS - MANAGEMENT APPROACH		Sustainability – Community
HUMAN RIGHTS PERFORMANCE INDICATORS
ASPECT: INVESTMENT AND PROCUREMENT PRACTICES
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening	Brambles Code of Conduct addresses human rights and is available to suppliers, sales agents, consultants and similar advisors who act on behalf of Brambles and are expected to act in accordance with Brambles' business integrity principles.
HR2	Percentage of significant suppliers, contractors and other business partners that have undergone screening on human rights and actions taken	Brambles Code of Conduct is available to suppliers, sales agents consultants and similar advisers who act on behalf of Brambles. All sales agents, consultants and similar advisors who act on behalf of Brambles are expected to act in accordance with Brambles' business integrity principles, as stated in the Code of Conduct. Further, all major suppliers are expected to share its social standards. For example, CHEP Europe purchasing contracts refer to the Code of Conduct and the Code of Conduct is passed on to suppliers. The majority of CHEP Europe purchases are under such contracts. Elements of the Code of Conduct are also included in material purchasing contracts with suppliers in CHEP Asia-Pacific. Brambles monitors relationships with suppliers.
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	All employees receive training on the Code of Conduct, which includes Brambles Corporate Social Responsibility Policy, at regular intervals.
ASPECT: NON-DISCRIMINATION
HR4	Total number of incidents of discrimination and actions taken	None of the Brambles businesses were found responsible for any incidents of discrimination in FY12.
ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
HR5	Operations and significant suppliersidentified in which the right to exercise freedom of association and collective bargaining may be at significant risk and actions taken to support these rights	There were no material breaches of human rights in the bi-annual management declarations in FY12. For more information on the bi-annual management declarations, please see Corporate Governance Statement Brambles Code of Conduct addresses human rights and is clearly communicated to suppliers, sales agents, consultants and similar advisors who act on behalf of Brambles and are expected to act in accordance with Brambles' business integrity principles. Sustainability – Roadmap
ASPECT: CHILD LABOUR
HR6	Operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour	None of Brambles operations are believed to be at risk for incidents of child labour. Brambles Code of Conduct addresses human rights and is clearly communicated to suppliers, sales agents, consultants and similar advisors who act on behalf of Brambles and are expected to act in accordance with Brambles' business integrity principles. Sustainability – Roadmap
ASPECT: FORCED AND COMPULSORY LABOUR
HR7	Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour and measures to contribute to the elimination of forced or compulsory labour	None of Brambles operations are believed to be at risk for incidents of forced labour. Brambles Code of Conduct addresses human rights and is clearly communicated to suppliers, sales agents, consultants and similar advisors who act on behalf of Brambles and are expected to act in accordance with Brambles' business integrity principles. Sustainability – Roadmap
ASPECT: SECURITY PRACTICES
HR8	Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations	Brambles supports and upholds the principles contained in the United Nations Universal Declaration of Human Rights, which promotes the protection of people’s human rights against violations by individuals, groups or nations. Brambles’ support of the principles set forth in the declaration is included in Brambles policies and Code of Conduct. Brambles communicates its human rights policy to all employees globally through the Code of Conduct.
ASPECT: INDIGENOUS RIGHTS
HR9	Total number of incidents of violations involving rights of indigenous people and actions taken	There were no incidents of violations involving rights of indigenous people in any of Brambles businesses in FY12.
ASPECT: ASSESSMENT
HR10	Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments	Brambles has operations in more than 50 countries, and controls are in place to monitor risks such as human rights violations. There were no material breaches of the Code of Conduct relating to human rights in the bi-annual management declarations in FY12.
ASPECT: REMEDIATION
HR11	Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms	None of the Brambles businesses were the subject of grievances related to human rights in FY12.
LABOUR PRACTICES AND DECENT WORK - MANAGEMENT APPROACH		Sustainability – People
LABOUR PRACTICES AND DECENT WORK PERFORMANCE INDICATORS ASPECT: EMPLOYMENT
LA1	Total workforce by employment type, employment contract and region, broken down by gender	Sustainability – People
LA2	Total number and rate of employee turnover by age group, gender and region	Sustainability – People
LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation	Full-time and part-time permanent employees are eligible for the same benefits and training. Brambles is currently refining its global data collection process for temporary employees and will report the outcome in FY13.
LA4	Return to work and retention rates after parental leave, by gender.	Sustainability – People
ASPECT: LABOUR/MANAGEMENT RELATIONS
LA4	Percentage of employees covered by collective bargaining agreements	This data is not collected by Brambles. Privacy legislation in some countries of operation protects individuals from having this personal information collected or reported, for example, the Federal Privacy Act 1988 in Australia and similar legislation in New Zealand and France.
LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements	Brambles and its businesses adhere to the minimum notice and consultation periods as set out in legislation in its countries of operation. Brambles does not report data on employee trade union membership, as per LA4.
ASPECT: OCCUPATIONAL HEALTH AND SAFETY
LA6	Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs	Brambles respects the individual's right to freedom of association and relates to its people through both collective and individual agreements, according to local law, custom and practice. Following its formation in 2004, the Brambles European Works Council meets formally on an annual basis. Its purpose is to bring together management and elected workers' representatives from all the EU Member States in which Brambles operates. Representatives are consulted, receive information and give their views on a range of issues such as health and safety, business performance, sales activity, business developments and employment trends. At the last meeting held in Gent Belgium in October 2011 the Group President CHEP EMEA, the Group Senior Vice President – Human Resources and other senior management took part in wide-ranging discussions with the Works Council members concerning Brambles, CHEP and Recall. The next meeting will be held in Lisbon, Portugal in October 2012.
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region and by gender	Sustainability – People Brambles suffered two work-related fatalities for the Year; one in the CHEP Catalyst & Chemical Container (CCC) business and the other in Recall. Both occurred in the USA. Annual Report – Sustainability Review – Safety & Wellbeing
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases	Sustainability – People
LA9	Health and safety topics covered in formal agreements with trade unions	See LA6
ASPECT: TRAINING AND EDUCATION
LA10	Average hours of training per year per employee by gender, and by employee category	Sustainability – People
LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings	Annual Report – Sustainability Review – Attracting & Retaining Talent: Leadership and Training & Development and Sustainability – People
LA12	Percentage of employees receiving regular performance and career development reviews, by gender	Brambles operates a competency framework which allows employees to understand the skills and competencies required to do their job, and which ones need to be developed for higher level working. This framework is at the core of Brambles’ performance appraisal systems. Every employee has an annual appraisal with their manager.
ASPECT: DIVERSITY AND EQUAL OPPORTUNITY
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity	Corporate Governance – The Board and Committees of the Board Annual Report and Sustainability – People
LA14	Ratio of basic salary of men to women by employee category, by significant locations of operation	Sustainability – People
SOCIETY - MANAGEMENT APPROACH		Sustainability – Community
SOCIETY PERFORMANCE INDICATORS
ASPECT: COMMUNITY
SO1	Percentage of operations with implemented local community engagement, impact assessments, and development programs	Brambles primarily operates in commercial and industrial areas. This minimises the impact of our operations, since these areas are designed for such use. Brambles does not believe its operations have significant potential or actual negative impacts on local communities, rather that Brambles’ businesses benefit local communities by creating employment directly and indirectly, providing high quality support services that assist customers to grow their businesses and purchasing materials from local and national suppliers.
SO9	Operations with significant potential or actual negative impacts on local communities	Brambles primarily operates in commercial and industrial areas. This minimises the impact of our operations, since these areas are designed for such use. Brambles does not believe its operations have significant potential or actual negative impacts on local communities, rather that Brambles’ businesses benefit local communities by creating employment directly and indirectly, providing high quality support services that assist customers to grow their businesses and purchasing materials from local and national suppliers.
SO10	Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities	Brambles primarily operates in commercial and industrial areas. This minimises the impact of our operations, since these areas are designed for such use. Brambles does not believe its operations have significant potential or actual negative impacts on local communities, rather that Brambles’ businesses benefit local communities by creating employment directly and indirectly, providing high quality support services that assist customers to grow their businesses and purchasing materials from local and national suppliers.
ASPECT: CORRUPTION
SO2	Percentage and total number of business units analysed for risks related to corruption	Brambles has operations in more than 50 countries, and controls are in place to monitor risks such as bribery or corruption. There were no material breaches of the Code of Conduct relating to bribery and corruption in the bi-annual management declarations in FY12.
SO3	Percentage of employees trained in organisation’s anti-corruption policies and procedures	All employees are expected to conduct business in accordance with the laws and regulations of the countries in which the business is located and in a manner with the principles of Brambles Code of Conduct. During the Year, ongoing training took place with the aim of enhancing employees’ compliance with certain policies under the Code.
SO4	Actions taken in response to incidents of corruption	There were no material breaches of the Code of Conduct, including matters relating to bribery and corruption, in the bi-annual management declarations in FY12.
ASPECT: PUBLIC POLICY
SO5	Public policy positions and participation in public policy development and lobbying	Brambles is a member of the Business Council of Australia (BCA), but representations by the BCA may or may not reflect Brambles' position on specific public policy issues. Brambles and its businesses have memberships with numerous industry forums and associations. The CHEP website lists associations and memberships.
SO6	Total value of financial and in-kind contributions to political parties, politicians and related institutions by country	Brambles policy is not to make donations to political parties,though exceptions are made from time to time.. No donations were made In FY12.
ASPECT: ANTI-COMPETITIVE BEHAVIOUR
SO7	Total number of legal actions for anticompetitive behaviour, anti-trust and monopoly practices and their outcomes	Not reported
ASPECT: COMPLIANCE
SO8	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations	Brambles conducts business in accordance with the laws and regulations of each country in which a Brambles business is located. Brambles did not receive any significant fines or non-monetary sanctions for noncompliance with laws and regulations.
PRODUCT RESPONSIBILITY - MANAGEMENT APPROACH		Sustainability – Customer and Sustainability – Environment
PRODUCT RESPONSIBILITY PERFORMANCE INDICATORS ASPECT: CUSTOMER HEALTH AND SAFETY
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement and percentage of significant products and services categories subject to such procedures	Sustainability – Customer and Sustainability – Environment
PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes	Both CHEP and Recall meet applicable product and service information and disclosure requirements, where relevant to the regulations of the countries in which they operate. Brambles did not receive any significant fines or non-monetary sanctions for non-compliance with laws and regulations relating to the provision and use of products and services during the Year.
ASPECT: PRODUCT AND SERVICE LABELLING
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Recall assists customers in the safe management of their document storage requirements by clearly labeling its cartons with suggested weight restrictions and correct handling techniques, specific to the size of the carton (which varies from region to region) to ensure both customers and employees do not put themselves at risk from strain or injury of lifting heavy loads. All cartons are provided to customers flat packed. Recall has stringent processes for employees managing inbound cartons (for example, correct manual handling techniques) to ensure adequate risk management. Neither CHEP, IFCO nor Recall is able to fully assess the safety risk of customers using products on their own sites, due to the many variables involved. However, CHEP, IFCO and Recall actively engage with customers and other organisations within the regions in which they operate, promoting health and safety impacts and responsible packaging solutions.
PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by types of outcomes	Both CHEP and Recall meet applicable product and service information and disclosure requirements, where relevant to the regulations of the countries in which they operate. Brambles did not receive any significant fines or non-monetary sanctions for non-compliance with laws and regulations relating to the provision and use of products and services during the Year.
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	Sustainability – Customer and Annual Report – Sustainability Review – Customer satisfaction
ASPECT: MARKETING COMMUNICATIONS
PR6	Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship	Brambles has operations in more than 50 countries, and controls are in place to monitor compliance with laws and regulations relating to marketing communications in the countries in which it operates. None of the CHEP businesses are signatories to any voluntary marketing codes. Recall is not aware of any voluntary marketing code requirements; however, this data is not available at a country level. Recall global marketing communications require legal review of all material at the country level
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes	There were no compliance issues during FY12.
ASPECT: CUSTOMER PRIVACY
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	Recall establishes and adheres to stringent measures of physical and operational security to protect customers’ information. Annual Report – Sustainability Review – Customer Privacy
ASPECT: COMPLIANCE
PR9	Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services	Brambles did not receive any significant fines or non-monetary sanctions for non-compliance with laws and regulations relating to the provision and use of products and services during the Year
ECONOMIC - MANAGEMENT APPROACH		Sustainability – Community
ECONOMIC PERFORMANCE INDICATORS ASPECT: ECONOMIC PERFORMANCE
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	Annual Report and Sustainability – Community
EC2	Financial implications and other risks and opportunities for the organisation’s activities due to climate change	Sustainability – Environment
EC3	Coverage of the organisation’s defined benefit plan obligations	Brambles offers competitive benefits programs to its staff, which is dictated by local legislation and best practice. Brambles Retirement Benefit Obligations, including Defined Benefit Plans, are outlined on page 82 of the Annual Report 2012.
EC4	Significant financial assistance received from the government	Neither Brambles nor its operating businesses are recipients of any significant or material government subsidies or grants.
ASPECT: MARKET PRESENCE
EC5	Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation	Sustainability – People
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation	Brambles businesses are multi-domestic operations, Brambles does not have a Group policy on spending on locally-based suppliers. A high percentage of supplies are procured in the regions in which the business units operate.
EC7	Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation	Local hiring decisions are the responsibility of management within the operating businesses. The majority of employees are hired from within the regions in which Brambles’ businesses operate, including senior managers.
ASPECT: INDIRECT ECONOMIC IMPACTS
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement	Sustainability – Community and Annual Report – Sustainability Review – Community Investment
EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts	Not reported